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Forgot Your Access Code

Your access code resides only on your host Mac or PC and is never transmitted over the Internet. It is a critical component in the encryption key which is used to keep your host computer secure. For security reasons, Citrix Online does not have a record of your access code and has no way to provide it to you if forgotten while traveling. Because it cannot be emailed, you must be physically present at the host Mac or PC to create a new access code.

To create a new access code

1. Go to the host Mac or PC whose access code you would like to change.
2. Make sure that the GoToMyPC service is running (PC users look for icon in the system tray; Mac users look for the icon in the Mac menu bar at the top of the screen).
3. Right-click the icon in the system tray or if on a Mac, click the icon in the menu bar and select Change Access Code.
4. Click the Forgot your access code? link.

5. Enter your email address and account Password.
6. On the New Access Code dialog box, enter your new access code, confirm and click OK.

Related Topics

Change your Access Code

Change Security Preferences

Forgot your Account Password

Useful GoToMyPC Terms

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