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Your Host Mac or PC is Offline

What is Offline?

If you log in to your GoToMyPC account and see that the My Computers page is showing that one of your PCs is Offline, then one of three conditions, or a combination of conditions, may exist.

The three conditions are:

• The host computer is powered off or in sleep mode
• The host computer is not connected to the Internet
• The GoToMyPC host software is not running

How do I make a PC available?

To make a Offline Mac or PC available for remote access, you will need to be at the computer and ensure that the following conditions are met:

• The host PC is turned ON (you do not need to be logged in and the for security reasons the computer should be locked)
• The host PC is connected to the Internet with a live Internet connection
• The GoToMyPC host PC software is running

To start the GoToMyPC service

• If GoToMyPC is not running on a PC then from your taskbar choose Start, Programs, Citrix and then GoToMyPC.

Note: If GoToMyPC is running on a PC, you will see the  icon in the system tray.

 

To ensure GoToMyPC is available while your PC is turned ON

• From your Host Preferences make sure that GoToMyPC is set to start Automatically and that the sleep mode has been disabled. Without these items checked you will need to ensure that GoToMyPC is running and sleep mode has been disabled each time you leave the host computer unattended.

If you intend to remotely access a Mac laptop, keep in mind that the Internet connection is automatically disabled once the lid is closed.

 

 

Related Topics

Leaving the Host Computer Accessible

Host Preferences

Setting Preferences

Reinstall GoToMyPC

Training Video: Setup and Access (9:00 min.)

Training Video: Install GoToMyPC on a PC (2:18 min.)

Training Video: Install GoToMyPC on a Mac (2:35 min.)

 

 

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