GoToMyPC - Support Center

<p>Set Up a Host Computer</p><p><?xml version="1.0" encoding="utf-8"?> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <link href="/FileManagement/Download/7b3d65ffde1c4e8b9da335da1ae1af83" rel="stylesheet" type="text/css" /> <script src="../SkinSupport/MadCapAll.js" type="text/javascript"> </script> <h1 class="h1break">Set Up a Host Computer</h1> <p>Before you can access your host Mac or PC remotely, you first need to create your account (first time users), install the GoToMyPC software and leave the <a href="KBAnswer.asp?questionID=2920" target="_self">Mac or PC accessible</a>. To install the software, you will need to be at the Mac or PC and have the email address and password you used to register.</p> <p class="Note"><b>Note:</b> To enable all features and functionality, GoToMyPC needs to be installed with Administrator Rights, therefore, Corporate and Pro users please contact your administrator for assistance; in some instances, your administrator may install GoToMyPC Corporate for you using a remote installation process.</p> <p class="Procedure" MadCap:conditions="Primary.ScreenOnly">Related Topics</p> <blockquote> <p MadCap:conditions="Primary.ScreenOnly"><a href="https://www.gotomypc.com/en_US/howToInstallMac.tmpl?" target="_blank">Training Video: Install GoToMyPC on a PC</a> (2:18 min.)</p> <p MadCap:conditions="Primary.ScreenOnly"><a href="https://www.gotomypc.com/en_US/howToInstallMac.tmpl?" target="_blank">Training Video: Install GoToMyPC on a Mac</a> (2:35 min.)</p> <p MadCap:conditions="Primary.ScreenOnly"><a href="https://www.gotomypc.com/viewlets/access_and_install/access_and_install.html" target="_blank">Training Video: Setup and Access</a> (9:00 min.)</p> <p MadCap:conditions="Primary.ScreenOnly"><a href="https://www.gotomypc.com/mm/getting_started_video.tmpl" target="_blank">Training Video: Quick Start</a> (4:35 min.)</p> <p MadCap:conditions="Primary.ScreenOnly"><span style="font-weight: normal;"><a href="KBAnswer.asp?questionID=4739" target="_self">Remotely Access Your PC</a></span> </p> <p MadCap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=2920" target="_self">Leavings the Host Mac or PC Accessible</a> </p> </blockquote> <h3>Create Your Account (first-time users) </h3> <p class="Procedure"> <img src="/FileManagement/Download/6738f7049ec948d09c046aa66763e6f6" /> To create a personal GoToMyPC account</p> <ol> <li value="1">New GoToMyPC users can sign up for service at <a href="https://www.gotomypc.com/" target="_blank">www.gotomypc.com</a>.</li> <li value="2">Select the <i>Free Trial</i> or <i>Buy Now</i> link on the upper left side of the page.</li> <li value="3">Enter your name and email information and then click <b>Continue</b>.</li> <li value="4">Create a new account password with at least eight characters using both letters and numbers and then click <b>Continue</b>.</li> <li value="5">Enter your billing information and then click <b>Get Free Trial</b> or <b>Buy Now</b>.</li> <li value="6">If you are sitting at the computer you wish to access from anywhere then click Yes, Install GoToMyPC. Please continue with the <a href="#Step2" target="_self">Step Two - Install the software</a> instructions.<br />If you are not, then go to the computer you wish to install GoToMyPC on and continue with the <a href="#Step1" target="_self">Step One - Download</a> the software instructions. </li> </ol> <p class="Procedure"> <img src="/FileManagement/Download/6738f7049ec948d09c046aa66763e6f6" /> To create a GoToMyPC Corporate or Pro account</p> <ol> <li value="1">In most cases you will receive an email invitation from your company administrator to set up your GoToMyPC Corporate or Pro account. Go to your email account and open the email titled Set Up GoToMyPC.</li> <li value="2">Click the link in the email to activate your account (first link in email). A new browser window opens and prompts you to create your account.</li> <li value="3">Enter your first and last name, create and confirm your account password, click <b>Submit</b>.</li> <li value="4">If you are sitting at the computer you wish to access from anywhere then click Install GoToMyPC. Please continue with the <a href="#Step2" target="_self">Step Two - Install the software</a> instructions. If you are not, then go to the Mac or PC you wish to install GoToMyPC on and continue with the <a href="#Step1" target="_self">Step One - Download the software</a> instructions. </li> </ol> <h3 class="NewClass"><a name="Set"></a>Set Up a Host PC </h3> <p class="Procedure"> <img src="/FileManagement/Download/6738f7049ec948d09c046aa66763e6f6" /> To set up a host Mac or PC for remote access </p> <p><i><a name="Step1"></a>Step One - Download the software</i> </p> <ol> <li value="1">Be sure you are at the Mac or PC you will want to access remotely; this will be the host.</li> <li value="2">Open a browser window and go to <a href="https://www.gotomypc.com/" target="_blank">www.gotomypc.com</a>.</li> <li value="3">Enter your email address and account password and click the <b>Log In</b> button.</li> <li value="4">First-time users, or users without any PCs set up, click the <b>Install GoToMyPC</b> button.<br />Returning users who have more than one license can add additional host PCs from this screen.<br /></li> <li value="5">Depending on your browser, click <b>Trust</b>, <b>Yes</b>, <b>Allow</b> or <b>Grant</b> to begin downloading the GoToMyPC software. </li> </ol> <p> </p> <p><i><a name="Step2"></a>Step Two - Install the software</i> </p> <ol> <li value="1">Click <b>Continue</b> or <b>Next</b> at the <i>Welcome</i> screen begin installation.</li> <li value="2">If prompted, select an install location and then click or <b>Install</b> from the <i>Install</i> screen.</li> </ol> <blockquote> <ul> <li value="1"><i>Mac Installation</i>: You will be prompted to enter your Mac login password. This is the password you normally use to install new Mac software and is not a GoToMyPC password.</li> <li value="2"><i>PC Installation</i>: If you intend to use Windows' Fast User Switching feature during this session the select "Yes, I want to restart my computer now" and click <b>Finish</b>.</li> </ul> </blockquote> <p class="Note"><b>Note:</b> If you are using security or firewall software, you must permanently allow GoToMyPC to connect to the Internet. See <a href="KBAnswer.asp?questionID=2983" target="_self">Using GoToMyPC with Firewalls</a> for more information.</p> <p class="Note"><b>Note:</b> If you are a GoToMyPC Corporate user in an environment that requires authentication to access the Internet, you will be prompted to enter your GoToMyPC Corporate account login information during setup. Please contact your administrator for further details.</p> <ol start="3"> <li value="3">When prompted, enter your <i>email address</i> and <i>account password</i> (these are the same that you used to log in to the GoToMyPC Web site) and click <b>Continue</b>.</li> <li value="4"> If needed, select the GoToMyPC account to which this computer should belong.</li> <li value="5">Create a <i>nickname</i> for the host Mac or PC and click <b>Continue</b>.</li> <li value="6">Give the computer an <i>access code</i> and click <b>Continue</b>.</li> </ol> <p class="Note"><b>Note:</b>If you forget your access code or wish to change it, you can quickly create a new one from your host computer. Please see <a href="KBAnswer.asp?questionID=2978" target="_self">Forgot Your Access Code</a> for details.</p> <p class="Note"><b>Note:</b> For the highest level of security we recommend that your access code be different from your account password. </p> <blockquote> <ul start="7"> <li value="7"><i>Mac Installation</i>: Now that GoToMyPC has been successfully installed you will see the GoToMyPC <img src="/FileManagement/Download/e405a3019995405ea4342002c3c1d84c" /> icon at the top right of your screen in the Mac menu bar.</li> </ul> </blockquote> <p style="text-align: center;"> <img src="/FileManagement/Download/db013b806baa4ab7a0562e4dc77dedc3" /> </p> <blockquote> <ul> <li value="1"><i>PC Installation</i>: Successful PC installation can be confirmed by viewing the <img src="/FileManagement/Download/cffb2a11dc1c44a0820e9f9993563c08" /> icon at the bottom right of your screen in the system tray. </li> </ul> </blockquote> <script type="text/javascript" src="../SkinSupport/MadCapBodyEnd.js"> </script> </p><h3>Alternate Questions/Keywords</h3><p></p>