GoToMyPC - Support Center

<p>Remote Printing</p><p><span id="bodyfont"><?xml version="1.0" encoding="utf-8" ?> <link href="/FileManagement/Download/7b3d65ffde1c4e8b9da335da1ae1af83" type="text/css" rel="stylesheet" /><script src="../SkinSupport/MadCapAll.js" type="text/javascript"> </script> <h2><a name="Remote_printing"></a><a name="kanchor57"></a>Remote Printing</h2> <p>With the Remote Printing feature PC users can easily print remote files to the local printer. No need to <a href="KBAnswer.asp?questionID=2942" target="_self">transfer files</a> before printing or worrying if the correct application is installed on the local computer. </p> <p><img style="clear: right; float: left; vertical-align: baseline" alt="" src="/FileManagement/Download/9305c66bcc284a96b09486644eee48f7" />This feature is not available for Mac computers.<br />  </p> <p> </p> <p> </p> <p class="Procedure">There are two ways to print: </p> <ul style="list-style-type: disc" type="disc"> <li value="1"><a href="#manual_printer" target="_self">GoToMyPC Printer</a>: Simply select the <em>GoToMyPC Printer</em> option from the <em>Print</em> window and print as you normally would. Without doing anything else your file will print to your local computer's default printer.</li> <li value="2"><a href="#manual_printer" target="_self">Manually Enable a Local Printer:</a> <span style="font-size: 10pt">Printing with the <em>GoToMyPC Printer</em> is recommended for most jobs but there may be situations (e.g., printing checks or other cases where precision is required) where you may want to manually enable a specific printer. This process requires that you first set up your local printer on the remote computer while in a remote session.</span> </li> </ul> <p> </p> <p><strong>Related Topics</strong> </p> <blockquote> <p style="font-weight: normal; font-size: 10pt" madcap:conditions="Primary.ScreenOnly"><a href="https://www.gotomypc.com/viewlets/gotomypc_features/gotomypc_features.html" target="_blank">Video Training: Key Features</a> (10:00 min.)</p> <p style="font-weight: normal; font-size: 10pt" madcap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=3059" target="_self">Printing Preferences</a> </p> <p style="font-weight: normal; font-size: 10pt" madcap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=2987" target="_self">Printing FAQ</a> </p> </blockquote> <h4 style="page-break-before: always"><a name="g2_printer"></a>GoToMyPC Printer</h4> <p style="font-weight: normal; font-size: 10pt">When you remotely connect to your host PC, the <em>GoToMyPC Printer</em> feature automatically detects the printers available to your client computer. By selecting the <em>GoToMyPC Printer</em> from the <em>Print</em> window, you are directing the print job to your local default printer.</p> <p class="Procedure"><img style="border-right: medium none; border-top: medium none; float: none; border-left: medium none; width: 7px; border-bottom: medium none; height: 13px" height="13" alt="" src="/FileManagement/Download/6738f7049ec948d09c046aa66763e6f6" width="7" border="0" /> <span style="font-weight: bold">To print a remote file to your local printer</span></p> <ol style="list-style-type: decimal"> <li style="font-weight: normal; font-size: 10pt" value="1">Open your file on the remote PC and select <span style="font-weight: bold">Print</span> from your application's <em>File</em> menu.</li> <li style="font-weight: normal; font-size: 10pt" value="2">Verify that the <em>GoToMyPC Printer</em> is selected in the <em>Print</em> window.</li> <li style="font-weight: normal; font-size: 10pt" value="3">Click <span style="font-weight: bold">OK</span> to print to your local computer's default printer. That's all there is to it! </li> </ol> <p style="text-align: center" align="center"><img style="border-right: medium none; border-top: medium none; float: none; border-left: medium none; width: 442px; border-bottom: medium none; height: 339px" height="339" alt="" src="/FileManagement/Download/c06e9b80fa7a4d119a99ff1b756e6df9" width="442" border="0" /> </p> <h4><a name="Print"></a>Print to a Different Local Printer</h4> <p>You can easily switch between your local printers while in a remote session.</p> <p class="Procedure"><span style="font-weight: normal"><img style="border-right: medium none; border-top: medium none; float: none; border-left: medium none; width: 7px; border-bottom: medium none; height: 13px" height="13" alt="" src="/FileManagement/Download/6738f7049ec948d09c046aa66763e6f6" width="7" border="0" /></span> To switch local printers</p> <img style="border-right: medium none; border-top: medium none; float: right; border-left: medium none; border-bottom: medium none" alt="" src="/FileManagement/Download/2d5b810c75be4b8a9b2cb838c7eebcb5" border="0" /> <ol style="list-style-type: decimal"> <li style="font-weight: normal; font-size: 10pt" value="1">While in a remote session, select the <span style="font-weight: normal; font-style: italic">File</span> menu from the top of your GoToMyPC viewer, then <span style="font-weight: bold">Select GoToMyPC Printer</span>.</li> <li style="font-weight: normal; font-size: 10pt" value="2">GoToMyPC provides a list all the local printers that have already been enabled on your client computer. Select the local printer that you want to use. Congratulations - you've just told GoToMyPC where to print your files!</li> <li style="font-weight: normal; font-size: 10pt" value="3">Now you're ready to print to the new local printer. Return to the file in the remote application and print with the <em>GoToMyPC Printer</em> as explained above. </li> </ol> <p style="text-align: center" align="center"> </p> <p style="text-align: center" align="center"> </p> <p style="text-align: center" align="center" madcap:conditions="Primary.ScreenOnly"><a style="background-color: transparent" href="#Remote_printing" target="_self">Back to top</a> </p> <h4 style="page-break-before: always"><a name="manual_printer"></a>Manually Enable a Printer </h4> <p style="font-weight: normal; font-size: 10pt">By manually enabling your local printer to work with GoToMyPC you will get the best possible print results. There are a few extra steps required to properly configure a remote PC to work with your local printer but this only needs to be done the first time. If the highest level of color and print accuracy aren't critical to your project then we recommend you use the <a href="#g2_printer" target="_self">GoToMyPC Printer</a> for convenience.</p> <blockquote> <p style="font-weight: normal; font-size: 10pt"><strong>Before you Begin:</strong> Some printers require a host PC reboot upon setup so before you begin make sure that GoToMyPC is configured to load automatically after a reboot. This can easily be confirmed from the GoToMyPC <a href="KBAnswer.asp?questionID=2970" target="_self">startup preferences</a>. Right-click the <img style="border-right: medium none; border-top: medium none; float: none; border-left: medium none; width: 18px; border-bottom: medium none; height: 18px" height="18" alt="" src="/FileManagement/Download/cffb2a11dc1c44a0820e9f9993563c08" width="18" border="0" /> icon in the system tray, which is found at the bottom right of your remote desktop, and select <span style="font-weight: normal; font-style: italic">Preferences</span>. From the <span style="font-weight: normal; font-style: italic">Host</span> tab make sure <em>Start GoToMyPC: Automatically</em> is selected.</p> <p style="font-weight: normal; font-size: 10pt; text-align: center"><img style="width: 500px" alt="" src="/FileManagement/Download/1ab4236fa2114eab937a5173ea17def2" /> </p> </blockquote> <p style="font-weight: normal; font-size: 8pt; background-color: #efffdb"><span style="font-weight: bold">Note:</span> The add printer wizard will not be able to detect the type of printer if you attempt to install the printer from the system tray icon while you are not in session. The process of installing a remote printer will vary depending upon operating system and access to printer drivers. If you do not have the necessary printer driver on your host PC, you may need to download the driver from the manufacturer's Web site before you can complete the installation of a remote printer</p> <p class="Procedure"><img style="border-right: medium none; border-top: medium none; float: none; border-left: medium none; width: 7px; border-bottom: medium none; height: 13px" height="13" alt="" src="/FileManagement/Download/6738f7049ec948d09c046aa66763e6f6" width="7" border="0" /> <span style="font-weight: bold">To manually install a local printer <u>while remotely connected</u></span></p> <ol style="list-style-type: decimal"> <li value="1">Start a remote session and connect to your host PC from the computer that you want to print from.</li> <li style="font-weight: normal" value="2">Once connected, right-click the <img style="border-right: medium none; border-top: medium none; float: none; border-left: medium none; width: 18px; border-bottom: medium none; height: 18px" height="18" alt="" src="/FileManagement/Download/cffb2a11dc1c44a0820e9f9993563c08" width="18" border="0" /> icon in the system tray of your remote desktop and select <em>Preferences</em>.</li> <li value="3">Select the <em>Printing</em> tab and then click <strong>Add Printer</strong>. </li> </ol> <p style="text-align: center"><img alt="" src="/FileManagement/Download/8a004376594e432a95aaf4a06e3016f2" /> </p> <ol style="list-style-type: decimal" start="4"> <li value="4">On the <em>Select a Printer to Set Up</em> screen, the drop-down menu will automatically select the default printer (from your Printers folder) installed on your local client computer. If you wish to select another printer, click the drop-down menu and choose the printer you want to set up. Click <strong>OK</strong>. GoToMyPC will search for available printer drivers</li> <li value="5">The <em>Add Printer Wizard</em> screen opens. Notice the <em>GoToMyPC Printer Setup Instructions Tips</em> window attached to the left of the <em>Add Printer Wizard</em> screen. Please pay particularly attention to this menu during the setup process; it will provide assistance in setting up the local printer. Click <span style="font-weight: bold">Next</span>. </li> </ol> <blockquote> <p class="Note"><strong>Note:</strong> The install process varies from one manufacturer to another, so please follow the instructions from the manufacturer in full to install the driver. Some manufacturers will require communication with your printer. In such cases, please <u>click cancel when the installer reports that printer is not attached</u>. Due to variations in installation the following instructions are intended as a general guide only. </p> </blockquote> <ol style="list-style-type: decimal" start="6"> <li value="6">On the <em>Local or Network Printer</em> screen, select <span style="font-weight: bold">Local printer</span>. Make sure that <em>Plug and Play</em> auto-detection is <u>NOT</u> selected. Click <span style="font-weight: bold">Next</span>.</li> <li style="font-weight: normal" value="7">On the <em>Select the Printer Port</em> screen, scroll down and select the <span style="font-weight: bold">GoToPort</span>. Click <span style="font-weight: bold">Next</span>.</li> <li value="8">On the <em>Install Printer Software</em> screen, select the manufacturer and model of your printer. Click <span style="font-weight: bold">Next</span>. </li> </ol> <blockquote> <p class="Note"><span style="font-weight: bold">Note:</span> Start by selecting the manufacturer and then select the printer model that is closest to the model you have. If you cannot find a close match, you may need to download the driver from the manufacturer's Web site. Once you have downloaded the driver (be sure it is the correct driver for your host PC operating system), click the Have Disk button, browse to where you downloaded the driver, select the driver and click OK. See <strong>Locate and Install a Printer Driver on the Host PC</strong> for more information</p> </blockquote> <ol start="9"> <li value="9">On the <em>Name Your Printer</em> page, enter the name for this printer. We recommend that you keep the "GoToMyPC" preface to the printer name to help you identify the printer in the future. Select <span style="font-weight: bold">No</span> if asked to set this printer as the default printer. Click <span style="font-weight: bold">Next</span>.</li> <li value="10">On the <em>Printer Sharing</em> screen, select <span style="font-style: italic">Do not share this printer</span>. Click <span style="font-weight: bold">Next</span>.</li> <li value="11">On the <em>Print Test</em> screen, select <span style="font-weight: bold">Yes</span> if you are remotely connected; select <span style="font-weight: bold">No</span> if not. Click <span style="font-weight: bold">Next</span>. Click <span style="font-weight: bold">Finish</span>. </li> </ol> <blockquote> <p class="Note"><strong>Note:</strong> <span style="font-weight: normal">If your host PC operating system is Windows 2000, XP, Vista or Windows 7 and you wish to manually enable a printer, please ensure that you have administrator rights when you upgrade/install GoToMyPC.</span></p> </blockquote> <p> </p> <h4>Locate and Install a Printer Driver on the Host Computer</h4> <p class="Procedure"><img style="border-right: medium none; border-top: medium none; float: none; border-left: medium none; width: 7px; border-bottom: medium none; height: 13px" height="13" alt="" src="/FileManagement/Download/6738f7049ec948d09c046aa66763e6f6" width="7" border="0" /> To Locate and install a printer driver on the host computer</p> <ol style="list-style-type: decimal"> <li value="1">If the printer driver is not available, it will need to be downloaded from the manufacturer's Web site (e.g. www.hp.com, www.canon.com or www.brother.com.)</li> <li value="2">From a browser on your remote computer, navigate to the manufacturer's Web site and start your search for the printer driver. Print drivers are most commonly found on the Support or Service sections. It will vary, so if you have a hard time finding it, please contact their support for assistance. </li> </ol> <ol start="3"> <li value="3">Once the local print driver has been downloaded to your remote PC, you are ready to add the printer to GoToMyPC's list of printers. Please continue to the previous set of instructions titled <strong>Manually install a local printer while remotely connected</strong>. </li> </ol> <script type="text/javascript" src="../SkinSupport/MadCapBodyEnd.js"> </script> </span></p><h3>Alternate Questions/Keywords</h3><p></p>