GoToMyPC - Support Center

<p>Forgot Your Account Password</p><p><?xml version="1.0" encoding="utf-8"?> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <link href="/FileManagement/Download/7b3d65ffde1c4e8b9da335da1ae1af83" rel="stylesheet" type="text/css" /> <script src="../SkinSupport/MadCapAll.js" type="text/javascript"> </script> <h2 class="h2pagebreak"><a name="kanchor111"></a>Forgot Your Account Password</h2> <img src="/FileManagement/Download/2c0830cc2e06408fbed6306ef7f90bca" style="float: right;clear: left;vertical-align: baseline;" /> <p>If you ever forget your account password you can quickly create a new one. </p> <p class="Procedure"> <img src="/FileManagement/Download/6738f7049ec948d09c046aa66763e6f6" style="border: none;float: none;width: 7px;height: 13px;border-style: none;border-style: none;" width="7" height="13" border="0" /> <span style="font-weight: bold;">To create a new account password</span></p> <ol style="list-style: decimal;list-style-type: decimal;"> <li style="font-weight: normal;" value="1">Go to <a href="http://www.gotomypc.com" target="_blank" style="font-weight: normal;">www.gotomypc.com</a> and click the <span style="font-style: italic; font-weight: normal;">Forgot your Password?</span> link below the <b>log in</b> button. </li> <li style="font-weight: normal;" value="2">Enter your email address that was used to create your account and click <span style="font-weight: bold;">Submit</span>.</li> </ol> <p style="margin-left: 40px;font-weight: normal;">An email will be sent to your email address with a link to create a new account password.</p> <ol start="3" style="list-style: decimal;list-style-type: decimal;"> <li style="font-weight: normal;" value="3">Go to your email and click the link to create a new account password.</li> </ol> <p style="margin-left: 40px;font-weight: normal;">From the new Web page enter your new account password and confirm.</p> <ol start="4" style="list-style: decimal;list-style-type: decimal;"> <li style="font-weight: normal;" value="4">Click <span style="font-weight: bold;">OK</span>.</li> </ol> <p style="font-size: 8pt;background-color: #efffdb;"><span style="font-weight: bold;">Note:</span> You will receive an email with instructions for creating a new password. The email will be sent to the email address you provided when you created your GoToMyPC account. If the email account is accessible only from the host computer you are trying to access, you will need to be physically present at your host to view the email.</p> <p MadCap:conditions="Primary.WebhelOnly"> </p> <h5 MadCap:conditions="Primary.WebhelOnly">Related Topics</h5> <blockquote> <p MadCap:conditions="Primary.WebhelOnly"><a href="KBAnswer.asp?questionID=2961" target="_self">Change Your Password</a> </p> <p MadCap:conditions="Primary.WebhelOnly"><a href="KBAnswer.asp?questionID=2978" target="_self">Forgot Your Access Code</a> </p> <p MadCap:conditions="Primary.WebhelOnly"><a href="KBAnswer.asp?questionID=2917" target="_self">Useful GoToMyPC Terms</a> </p> </blockquote> <script type="text/javascript" src="../SkinSupport/MadCapBodyEnd.js"> </script> </p><h3>Alternate Questions/Keywords</h3><p></p>