<![CDATA[<p><!--020-->Forgot Your PC Access Code</p><p><?xml version="1.0" encoding="utf-8"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<link href="/FileManagement/Download/0598a308830f49b785228f1614bc5049" rel="stylesheet" type="text/css" />
<script src="../SkinSupport/MadCapAll.js" type="text/javascript">
</script>
<h2 class="h2pagebreak"><a name="kanchor108"></a>Forgot Your PC Access Code</h2>
<p MadCap:conditions="Primary.ScreenOnly">
<img src="/FileManagement/Download/203c708de75c43b0a0a2f0282f3eb197" /> <a href="https://www.gotomypc.com/viewlets/g2_forgot_access_code/G2_Forgot_Access_Code_User_viewlet_swf.html" target="_blank">Quick Tutorial</a></p>
<p>Your access code resides only on your host PC and is never transmitted over the Internet. It is a critical component in the encryption key which is used to keep your host PC secure. For security reasons, Citrix Online does not have a record of your access code and has no way to provide it to you if forgotten while traveling. For this reason, you must be physically present at the host PC to create a new access code.</p>
<p class="Procedure">
<img src="/FileManagement/Download/6738f7049ec948d09c046aa66763e6f6" style="border: none;float: none;width: 7px;height: 13px;border-style: none;border-style: none;" width="7" height="13" border="0" /> <span style="font-weight: bold;">To create a new access
code</span></p>
<ol style="list-style: decimal;list-style-type: decimal;">
<li style="font-weight: normal;" value="1">Go to the host PC
whose access code you would like to change. </li>
<li style="font-weight: normal;" value="2">Make sure that the
GoToMyPC service is running (look for <img src="/FileManagement/Download/cffb2a11dc1c44a0820e9f9993563c08" style="border: none;width: 18px;height: 18px;float: none;border-style: none;border-style: none;" width="18" height="18" border="0" /> icon in the system
tray).</li>
<li style="font-weight: normal;" value="3">Right-click on the
<img src="/FileManagement/Download/cffb2a11dc1c44a0820e9f9993563c08" style="border: none;width: 18px;height: 18px;float: none;border-style: none;border-style: none;" width="18" height="18" border="0" /> icon in the system tray and select <i>Change Access Code</i>.</li>
<li style="font-weight: normal;" value="4">Click the <span style="font-style: italic;">Forgot your access code?</span> link.</li>
</ol>
<p style="font-weight: normal;text-align: center;">
<img src="/FileManagement/Download/016f17b9242f4cbabefd8c8b1c5af581" />
</p>
<ol style="list-style: decimal;list-style-type: decimal;" start="5">
<li style="font-weight: normal;" value="5">Enter your <span style="font-style: italic;">e</span><span style="font-style: italic;">mail</span>
address and account <span style="font-style: italic;"><a name="kanchor109"></a>Password.</span></li>
<li style="font-weight: normal;" value="6">On the New Access
Code dialog box, enter your new<span style="font-style: italic;"> </span>access
code, confirm the<span style="font-style: italic;"> </span>new<span style="font-style: italic;"> </span>access code and click OK.</li>
</ol>
<h5 MadCap:conditions="Primary.ScreenOnly">Related Topics</h5>
<blockquote>
<p MadCap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=2962" target="_self">Change your Access Code</a>
</p>
<p MadCap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=2974" target="_self">Change
Security Preferences</a>
</p>
<p MadCap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=2977" target="_self">Forgot your Account Password</a>
</p>
<p MadCap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=2917" target="_self">Useful GoToMyPC Terms</a>
</p>
</blockquote>
<script type="text/javascript" src="../SkinSupport/MadCapBodyEnd.js">
</script>
</p><h3>Alternate Questions/Keywords</h3><p></p>]]>