GoToMyPC - Support Center

<p>Forgot Your Access Code</p><p><?xml version="1.0" encoding="utf-8"?> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <link href="/FileManagement/Download/7b3d65ffde1c4e8b9da335da1ae1af83" rel="stylesheet" type="text/css" /> <script src="../SkinSupport/MadCapAll.js" type="text/javascript"> </script> <h2 class="h2pagebreak"><a name="kanchor112"></a>Forgot Your Access Code</h2> <p>Your access code resides only on your host Mac or PC and is never transmitted over the Internet. It is a critical component in the encryption key which is used to keep your host computer secure. For security reasons, Citrix Online does not have a record of your access code and has no way to provide it to you if forgotten while traveling. Because it cannot be emailed, you must be physically present at the host Mac or PC to create a new access code.</p> <p class="Procedure"> <img src="/FileManagement/Download/6738f7049ec948d09c046aa66763e6f6" style="border: none;float: none;width: 7px;height: 13px;border-style: none;border-style: none;" width="7" height="13" border="0" /> <span style="font-weight: bold;">To create a new access code</span></p> <ol style="list-style: decimal;list-style-type: decimal;"> <li style="font-weight: normal;" value="1">Go to the host Mac or PC whose access code you would like to change. </li> <li style="font-weight: normal;" value="2">Make sure that the GoToMyPC service is running (PC users look for <img src="/FileManagement/Download/cffb2a11dc1c44a0820e9f9993563c08" style="border: none;width: 18px;height: 18px;float: none;border-style: none;border-style: none;" width="18" height="18" border="0" /> icon in the system tray; Mac users look for the <img src="/FileManagement/Download/e405a3019995405ea4342002c3c1d84c" /> icon in the Mac menu bar at the top of the screen).</li> <li style="font-weight: normal;" value="3">Right-click the <img src="/FileManagement/Download/cffb2a11dc1c44a0820e9f9993563c08" /> icon in the <a href="KBAnswer.asp?questionID=2917" target="_self">system tray</a> or if on a Mac, click the <img src="/FileManagement/Download/e405a3019995405ea4342002c3c1d84c" /> icon in the menu bar and select <i>Change Access Code</i>.</li> <li style="font-weight: normal;" value="4">Click the <span style="font-style: italic;">Forgot your access code?</span> link.</li> </ol> <p style="font-weight: normal;text-align: center;"> <img src="/FileManagement/Download/016f17b9242f4cbabefd8c8b1c5af581" /> </p> <ol style="list-style: decimal;list-style-type: decimal;" start="5"> <li style="font-weight: normal;" value="5">Enter your <span style="font-style: italic;">e</span><span style="font-style: italic;">mail</span> address and account <span style="font-style: italic;"><a name="kanchor113"></a>Password.</span></li> <li style="font-weight: normal;" value="6">On the <i>New Access Code</i> dialog box, enter your new<span style="font-style: italic;"> </span>access code, confirm and click <b>OK</b>.</li> </ol> <h5 MadCap:conditions="Primary.ScreenOnly">Related Topics</h5> <blockquote> <p MadCap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=2962" target="_self">Change your Access Code</a> </p> <p MadCap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=2974" target="_self">Change Security Preferences</a> </p> <p MadCap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=2977" target="_self">Forgot your Account Password</a> </p> <p MadCap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=2917" target="_self">Useful GoToMyPC Terms</a> </p> </blockquote> <script type="text/javascript" src="../SkinSupport/MadCapBodyEnd.js"> </script> </p><h3>Alternate Questions/Keywords</h3><p></p>