GoToMyPC - Support Center

<p>Your Host PC Is Offline</p><p><?xml version="1.0" encoding="utf-8"?> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <link href="/FileManagement/Download/7b3d65ffde1c4e8b9da335da1ae1af83" rel="stylesheet" type="text/css" /> <script src="../SkinSupport/MadCapAll.js" type="text/javascript"> </script> <h2 class="h2pagebreak"><a name="kanchor114"></a>Your Host Mac or PC is Offline</h2> <p class="Procedure">What is Offline?</p> <p>If you log in to your GoToMyPC account and see that the <span style="font-style: italic;">My Computers</span> page is showing that one of your PCs is <i>Offline</i>, then one of three conditions, or a combination of conditions, may exist. </p> <p style="text-align: center;"> <img src="/FileManagement/Download/5aeef4293d584ac4aaf180b69494f085" /> </p> <p>The three conditions are:</p> <ul style="list-style: disc;" type="disc"> <li value="1">The host computer is powered off or in sleep mode</li> <li value="2">The host computer is not connected to the Internet</li> <li value="3">The GoToMyPC host software is not running</li> </ul> <p class="Procedure">How do I make a PC available?</p> <p>To make a Offline Mac or PC available for remote access, you will need to be at the computer and ensure that the following conditions are met:</p> <ul style="list-style: disc;" type="disc"> <li value="1">The host PC is turned ON (you do not need to be logged in and the for security reasons the computer should be locked) </li> <li value="2">The host PC is connected to the Internet with a live Internet connection</li> <li value="3">The GoToMyPC host PC software is running</li> </ul> <p class="Procedure"> <img src="/FileManagement/Download/6738f7049ec948d09c046aa66763e6f6" style="border: none;float: none;width: 7px;height: 13px;border-style: none;border-style: none;" width="7" height="13" border="0" /> <span style="font-weight: bold;">To start the GoToMyPC service</span></p> <ul style="list-style: disc;" type="disc"> <li style="font-weight: bold;" value="1"><span style="font-weight: normal;">If GoToMyPC is not running on a PC then from your taskbar choose <b>Start</b>, <b>Programs</b>, <b>Citrix</b> and then <b>GoToMyPC</b>.</span> </li> </ul> <blockquote> <p style="font-size: 8pt;background-color: #efffdb;"><span style="font-weight: bold;">Note:</span> If GoToMyPC is running on a PC, you will see the <img src="/FileManagement/Download/cffb2a11dc1c44a0820e9f9993563c08" style="border: none;width: 18px;height: 18px;float: none;border-style: none;border-style: none;" width="18" height="18" border="0" />  icon in the system tray.</p> </blockquote> <p> </p> <p> <img src="/FileManagement/Download/6738f7049ec948d09c046aa66763e6f6" style="border: none;float: none;width: 7px;height: 13px;border-style: none;border-style: none;" width="7" height="13" border="0" /> <span style="font-weight: bold;">To ensure GoToMyPC is available while your PC is turned ON</span></p> <ul> <li style="font-style: normal;" value="1">From your <a href="KBAnswer.asp?questionID=2970" target="_self">Host Preferences</a> make sure that GoToMyPC is set to start <i>Automatically </i>and that the <i>sleep mode</i> has been disabled<i>. </i>Without these items checked you will need to ensure that GoToMyPC is running and sleep mode has been disabled each time you leave the host computer unattended.</li> <p style="text-align: center;"> <img src="/FileManagement/Download/717aa6fb1f334527887802cbf8f72a3e" /> </p> </ul> <p> <img src="/FileManagement/Download/9305c66bcc284a96b09486644eee48f7" style="float: left;clear: right;vertical-align: baseline;" /> </p> <p>If you intend to remotely access a Mac laptop, keep in mind that the Internet connection is automatically disabled once the lid is closed. </p> <p> </p> <p> </p> <p class="Procedure" MadCap:conditions="Primary.ScreenOnly">Related Topics</p> <blockquote> <p MadCap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=2920" target="_self">Leaving the Host Computer Accessible</a> </p> <p MadCap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=2970" target="_self">Host Preferences</a> </p> <p MadCap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=2969" target="_self">Setting Preferences</a> </p> <p MadCap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=2966" target="_self">Reinstall GoToMyPC</a> </p> <p MadCap:conditions="Primary.ScreenOnly"><a href="https://www.gotomypc.com/viewlets/access_and_install/access_and_install.html" target="_blank">Training Video: Setup and Access</a> (9:00 min.)</p> <p MadCap:conditions="Primary.ScreenOnly"><a href="https://www.gotomypc.com/en_US/howToInstallMac.tmpl?" target="_blank">Training Video: Install GoToMyPC on a PC</a> (2:18 min.)</p> <p MadCap:conditions="Primary.ScreenOnly"><a href="https://www.gotomypc.com/en_US/howToInstallMac.tmpl?" target="_blank">Training Video: Install GoToMyPC on a Mac</a> (2:35 min.)</p> <p MadCap:conditions="Primary.ScreenOnly"> </p> </blockquote> <p MadCap:conditions="Primary.ScreenOnly"> </p> <script type="text/javascript" src="../SkinSupport/MadCapBodyEnd.js"> </script> </p><h3>Alternate Questions/Keywords</h3><p></p>