GoToMyPC - Support Center

<p>Cancel Your Account or Update Billing Information </p><p><?xml version="1.0" encoding="utf-8"?> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <link href="/FileManagement/Download/7b3d65ffde1c4e8b9da335da1ae1af83" rel="stylesheet" type="text/css" /> <script src="../SkinSupport/MadCapAll.js" type="text/javascript"> </script> <h2 class="h2pagebreak">Cancel Your Account or Update Billing Information<MadCap:conditionalText MadCap:conditions="Primary.ScreenOnly"> <br />(GoToMyPC and GoToMyPC Pro)</MadCap:conditionalText></h2> <p> <img src="/FileManagement/Download/a1da2b7bbf0546e3ab1c80ccc3a032d5" style="float: right;clear: left;vertical-align: baseline;" />If you are a GoToMyPC or GoToMyPC Pro user then you can update your credit card and billing information <span style="color: #ff0000;">(a)</span> very easily by logging in at <a href="https://www.gotomypc.com/" target="_blank">www.gotomypc.com</a> and selecting the <i>Billing Info</i> link from the expanded <i><a href="KBAnswer.asp?questionID=4198" target="_self">My Account</a></i> menu in the left navigation pane. </p> <p class="Note"><b>Note:</b> GoToMyPC Corporate customers should contact their account manager for account and billing related questions. </p> <h3>Is Updating Credit Card Information Secure?</h3> <p>Online credit card payments are processed on our secure server using a VeriSign SSL Certificate. This means GoToMyPC has been authenticated by the strictest industry standard and your transaction with us is encrypted.</p> <h3>Expense GoToMyPC?</h3> <p>If you plan to expense your GoToMyPC service then select the option to include additional business information <span style="color: #ff0000;">(b)</span>. </p> <p> </p> <h3>Renew or Cancel GoToMyPC</h3> <p>With <i>Subscription Options</i> you can decide what will happen with your GoToMyPC account after the current plan expires <span style="color: #ff0000;">(c)</span>. Because GoToMyPC is a pre-paid service, your service will continue until the end of your current paid subscription period. At that time, your plan will be discontinued and will not renew again.</p> <p class="Procedure"> <img src="/FileManagement/Download/6738f7049ec948d09c046aa66763e6f6" style="border: none;float: none;width: 7px;height: 13px;border-style: none;border-style: none;" width="7" height="13" border="0" /> To renew or cancel GoToMyPC after the current plan expires</p> <ol> <li value="1">Log in to your account at <a href="https://www.gotomypc.com/" target="_blank">www.gotomypc.com</a>. </li> <li value="2">Select the <i>Billing Info</i> link from the expanded <i>My Account</i> menu in the left navigation pane.. <MadCap:conditionalText MadCap:conditions="Primary.ScreenOnly"> </MadCap:conditionalText></li> <li value="3">From the <i>Subscriptions Options</i> section, select an option once the current plan expires.</li> </ol> <p class="Note"><b>Note:</b> You can also contact <a href="http://www.support.gotomypc.com/ics/support/default.asp?deptID=5647&task=knowledge&questionID=4415" target="_blank">Global Customer Service</a> to cancel your account.</p> <p style="text-align: center;"> <img src="/FileManagement/Download/ef12cd6dde95444d83471edff8841a90" /> </p> <p> </p> <p class="Procedure" MadCap:conditions="Primary.ScreenOnly">Related Topics</p> <blockquote> <p MadCap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=4203" target="_self">Password and Account Information</a> </p> <p MadCap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=4201" target="_self">Account History</a> </p> <p MadCap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=4201" target="_self">Print a Copy of Your Receipt</a> </p> <p MadCap:conditions="Primary.ScreenOnly"><a href="KBAnswer.asp?questionID=4202" target="_self">Currency and Time Zone</a> </p> </blockquote> <p> </p> <script type="text/javascript" src="../SkinSupport/MadCapBodyEnd.js"> </script> </p><h3>Alternate Questions/Keywords</h3><p>update, invoice, statement, charges, credit card, pro rate, cancel, quit, end, expire, new card, different, more, reduce, combine, expire, new information, confirm, declined, downgrade, password, plan, reactivate, verify, bill, billing, </p>